Train & IC card help
Get around with confidence.
For your journey through Japan
Enjoy Japan.Know your next step.
Simple help with trains, money and everyday moments.
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Exploring Japan
How to Use a Japanese Toilet: Flush, Washlet Buttons and Paper
Find the flush control in Japan, distinguish spray, Stop, sound and call buttons, handle toilet paper correctly, and ask staff for help when the toilet will not flush.
How to Transfer Between Trains in Japan
Find the line symbols and transfer options for JR, subways, and private railways in Tokyo, Osaka, and Kyoto.
How to Ride Local Buses in Japan: Boarding and Payment
Which door do you use, and when do you pay on a Japanese bus? Check Tokyo and Kyoto examples, numbered tickets, low IC balance and missed-stop recovery.
What to Do When Your Train Is Delayed or Stops
Check service updates, ask station staff about alternative routes, and contact any hotels or other providers affected by the delay.
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A little help, when you need it most.
Find emergency numbers and official support when something unexpected happens.