When Your Train Stops or Is Delayed
Check service status, ask station staff, confirm alternate transport, and contact bookings in order.
If a train stops or is seriously delayed, do only these three things in order.
Check service status
Check the station display, ask station staff, or use the rail operator's official service information.
Show your destination to station staff
Show your destination and reservation time on your phone, then ask which route you can use.
Contact time-sensitive bookings
Contact only bookings affected by the delay, such as flights, hotels, or tours.
At the station
この電車で、ここに行けますか。
Kono densha de, koko ni ikemasu ka.
Can I get to here on this train?
Official sources
Useful next guides
Arriving in and Leaving Japan
Use Visit Japan Web, navigate arrival procedures, choose an IC card, and prepare tax-free goods and security for departure.
From Airports to Major Areas
Use simple maps to choose routes from Haneda, Narita, Kansai, Chubu, and Fukuoka airports.
How to Ride a Shinkansen
Check gates, platforms, car numbers, and your stop in order.
Reserve a Shinkansen
Book Shinkansen tickets while checking official sites, counters, and pickup rules.