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Transport

What to Do When Your Train Is Delayed or Stops

Check service updates, ask station staff about alternative routes, and contact any hotels or other providers affected by the delay.

Check in advancedelaysuspensionalternate route

Start with this

Save screenshots of station displays or official status pages so you can explain delays for certificates or booking changes

Show this in Japanese

If a train stops or is seriously delayed, start with these three steps.

1

Check service status

Check the station display, ask station staff, or use the rail operator's official service information.

2

Show your destination to station staff

Show your destination and reservation time on your phone, then ask which route you can use.

3

Contact time-sensitive bookings

Contact only bookings affected by the delay, such as flights, hotels, or tours.

At the station

この電車で、ここに行けますか。

Kono densha de, koko ni ikemasu ka.

Can I get to here on this train?

Useful Japanese phrases

What to Do When Your Train Is Delayed or Stops

この件について相談したいです。必要なものと次に行く場所を教えてください。

Kono ken ni tsuite sodan shitai desu. Hitsuyo na mono to tsugi ni iku basho o oshiete kudasai.

I would like to ask about this issue. Please tell me what I need and where I should go next.

Ask station staff

すみません、〇〇へ行きたいです。振替輸送か別の行き方はありますか。

Sumimasen, maru-maru e ikitai desu. Furikae yuso ka betsu no ikikata wa arimasu ka.

Excuse me, I want to go to __. Is there replacement transport or another route?

Article updated:

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Editorial responsibility: JAPAN LIFE GUIDE editorial team

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