When Your Train Stops or Is Delayed
Check service status, ask station staff, confirm alternate transport, and contact bookings in order.
If a train stops or is seriously delayed, do only these three things in order.
Check service status
Check the station display, ask station staff, or use the rail operator's official service information.
Show your destination to station staff
Show your destination and reservation time on your phone, then ask which route you can use.
Contact time-sensitive bookings
Contact only bookings affected by the delay, such as flights, hotels, or tours.
At the station
この電車で、ここに行けますか。
Kono densha de, koko ni ikemasu ka.
Can I get to here on this train?
Useful Japanese phrases
When Your Train Stops or Is Delayed
この件について相談したいです。必要なものと次に行く場所を教えてください。
Kono ken ni tsuite sodan shitai desu. Hitsuyo na mono to tsugi ni iku basho o oshiete kudasai.
I would like to ask about this issue. Please tell me what I need and where I should go next.
Ask station staff
すみません、〇〇へ行きたいです。振替輸送か別の行き方はありますか。
Sumimasen, maru-maru e ikitai desu. Furikae yuso ka betsu no ikikata wa arimasu ka.
Excuse me, I want to go to __. Is there replacement transport or another route?
Official sources
Article updated:
Review status: Provisional translation
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