City Office Procedures/Check soonOptional

Working Conditions, Unpaid Wages, and Help Desks

Preserve evidence, ask the employer in writing, and connect to labour offices or multilingual hotlines.

Who this is for: Foreign workers facing pay, hours, dismissal, or contract problems
Deadline: Claims may have deadlines, so seek advice early

Do this todayIf there is danger, violence, confinement, or passport seizure, prioritize safety and police/support

If the deadline is near or passedFor unpaid wages, dismissal, injury, or harassment with time or safety risk, secure evidence, make a timeline, and contact a labor desk today. Use 110 or 119 for immediate danger.

Where to goEmployer, foreign-worker hotline, labour bureau or inspection office

unpaid wageslabor consultationforeign workers

Official information checked: 2026-07-18Review status: Reviewed

Step-by-step guide

Follow these steps

Progress: 0/4 completed

1Confirm your case and deadlineBack up your evidence / Build a timeline

What to do

1Back up the employment contract or conditions notice, payslips, time records, bank credits, and company messages somewhere you control outside company devices
2Create a one-page timeline of when, where, who, and what happened; for unpaid wages, reconcile the period, actual hours, and payments with evidence

Check before you start

If there is danger, violence, confinement, or passport seizure, prioritize safety and police/support
Preserve contract, payslips, attendance, bank records, and messages
List month, hours, amount, and promised pay date

If the deadline is near or passed

For unpaid wages, dismissal, injury, or harassment with time or safety risk, secure evidence, make a timeline, and contact a labor desk today. Use 110 or 119 for immediate danger.

Urgent contact

Use 110/119 for immediate danger, MHLW foreign-worker consultation for working conditions, and immigration information for status questions.

2Prepare the office and documentsAsk the employer on record / Choose a service in your language

What to do

1Write the requested solution and response date and ask the company by email or other recorded method; if safety or retaliation is a concern, consult an official service first
2On the day of contact, check the MHLW page for the language, days, hours, and number of the Foreign Workers Consultation Service or free Labour Standards Advice Hotline

Basic items to bring

Working conditions notice or contract
Payslips and withholding slip
Timecards, shifts, and your notes
Bank records and messages
Company details and event timeline

Fees

Free public consultation is available. Call charges, certificates, or separately retained professionals may cost extra.

Online options

Use the official multilingual phone and office listings, and recheck language days and hours on the day of use.

If you cannot go

Ask whether family, a supporter, or interpreter may join. Separately confirm actions that require the worker's own statement or signature.

If documents are missing

Even without company-issued papers, ask whether consultation can start with the contract, payslips, bank records, shifts, messages, photos, and dated notes you have.

3File or applyExplain the case in order / Visit the referred public office

What to do

1State status of residence, employment type, workplace, period, evidence, employer response, and desired outcome in that order, and write down the advice
2If referred to a Labour Bureau or Labour Standards Inspection Office, confirm jurisdiction, booking, and documents, then save visit date, counter, and next deadline

Time to completion

During consultation, ask what to do today, the next office, the reply date, and where to verify any limitation or filing deadline.

4Confirm completion and the next deadlineCheck documents before signing

What to do

1Use the specialist service named for issues outside labour conditions, and do not sign an agreement or resignation form you do not understand before checking its contents

Confirm at completion

Contract, hours, payslips, and messages are backed up under your control
An official consultation record, next action, and deadline are saved

What you receive

Record the consultation number, agency, issue discussed, advised deadline, next documents, and callback date.

Check before leaving

Before leaving, check your name, address, covered period, and procedure type, then ask about the next deadline and contact method.

Records to keep

Keep the reference number, filing date, office, copies of submitted documents, and next contact date. Save confirmation screens and emails for online filings.

Next action

Take the same evidence set and timeline to the advised Labor Bureau, Standards Inspection Office, Hello Work, Houterasu, or other body.

Confirm with the official office

This page cannot determine the latest form, appointment and hours, municipality-specific additions, individual review, or same-day handling. Confirm these immediately before filing.
Employment type, contract, evidence, issue, and status

Important cautions

Do not delete evidence or sign documents you do not understand
Hotline days, hours, and charges differ by language; check current details
This site does not make legal judgments; consult labour offices or legal professionals