If a train stops or is seriously delayed, do only these three things in order.
1
Check service status
Check the station display, ask station staff, or use the rail operator's official service information.
2
Show your destination to station staff
Show your destination and reservation time on your phone, then ask which route you can use.
3
Contact time-sensitive bookings
Contact only bookings affected by the delay, such as flights, hotels, or tours.
At the station
この電車で、ここに行けますか。
Kono densha de, koko ni ikemasu ka.
Can I get to here on this train?