Start and Stop Electricity, Gas, and Water
Schedule services around move-in and move-out, then confirm attendance, meter readings, and final bills.
Procedure at a glance
- Who this is for
- Residents moving in, moving, or moving out
- Deadline
- Book before attendance slots fill; check contract deadlines
Do this todayCheck providers and customer numbers in move-in documents
If the deadline is near or passedIf service is unavailable on the start date or stop is late, contact the provider today with contract number, address, and requested date. Use the emergency line for electrical or gas hazards.
Where to goElectricity and gas providers, water bureau, property manager
Step-by-step guide
Choose your situation
Start electricity, gas, and water
Confirm providers and start dates, then book the gas opening appointment. Check equipment and meters on the start date.
Follow these steps
Progress: 0/3 completed
1Confirm your case and deadlineConfirm designated providers / Request service start or stop
What to do
- 1Use the lease, move-in guide, or property manager to identify designated electricity, gas, and water providers and official contacts; do not choose only from search ads
- 2Give each official provider your name, new address, start or stop date, phone number, and meter number if known; save the receipt number
Check before you start
- Check providers and customer numbers in move-in documents
- Set move-in, key, move-out, and attendance times
- Book starts and stops through official channels and save confirmation numbers
If the deadline is near or passed
- If service is unavailable on the start date or stop is late, contact the provider today with contract number, address, and requested date. Use the emergency line for electrical or gas hazards.
2Prepare the office and documentsBook gas opening / Check equipment and meters
What to do
- 1For gas, book the opening appointment and confirm who must attend, required equipment, and whether interpretation or multilingual explanation is available
- 2On the start date, test power, water, and ignition; photograph meter readings, equipment condition, and error displays, and report problems
Basic items to bring
- Full address
- Contract holder and contact
- Start or stop date
- Customer or meter number if known
- Payment and final bill destination
Fees
- Start, stop, base, installation, and final-settlement charges vary by provider and contract. Confirm how the final bill will be paid.
Online options
- Use the provider's official site to enter address, service point, dates, name, and payment method, then save the confirmation number.
If you cannot go
- Rules for another person to apply or attend differ by provider. Confirm identity, authorization, and key handover beforehand.
If documents are missing
- If a document is missing, do not guess or substitute it. Tell the office its exact name and ask whether you can consult first, submit it later, and where to obtain it.
3Confirm completion and the next deadlineSave contract details
What to do
- 1Save the contract number, rate plan, payment method, meter and billing cycle, and emergency contact from the bill or account page
Confirm at completion
- Confirmation numbers and dates are saved for electricity, gas, and water
- Appointments, meters, and final billing are confirmed
What you receive
- Confirm dates, contract number, meter details, attendance, keys, final meter reading, and final billing destination.
Check before leaving
- Before leaving, check your name, address, covered period, and procedure type, then ask about the next deadline and contact method.
Records to keep
- Keep the reference number, filing date, office, copies of submitted documents, and next contact date. Save confirmation screens and emails for online filings.
Next action
- For a move, complete stop at the old address and start at the new one separately, then track payment setup and final bills.
Confirm with the official office
- This page cannot determine the latest form, appointment and hours, municipality-specific additions, individual review, or same-day handling. Confirm these immediately before filing.
- Bundled contract, gas type, attendance, payment, final settlement
Important cautions
- Some buildings bundle utilities through management
- Wrong gas type or provider can prevent activation
- Forgetting to stop service may cause charges after move-out
Useful Japanese phrases
Start and Stop Electricity, Gas, and Water
この件について相談したいです。必要なものと次に行く場所を教えてください。
Kono ken ni tsuite sodan shitai desu. Hitsuyo na mono to tsugi ni iku basho o oshiete kudasai.
I would like to ask about this issue. Please tell me what I need and where I should go next.
Counter
この手続きに必要なものを教えてください。
Kono tetsuzuki ni hitsuyo na mono o oshiete kudasai.
Please tell me what I need for this procedure.
Official sources
Useful next guides
Checklist Before Leaving Japan
Organize move-out notice, tax, pension, insurance, housing, contracts, and residence card in deadline order.
Moving Procedures Checklist
Organize move-out and move-in notices, address updates, utilities, and landlord contact.
Pension Lump-sum Withdrawal When Leaving Japan
Check eligibility, the two-year claim window, tax handling, and the effect on future pension records.
Rental Contract Basics
Deposit, key money, guarantor company, and move-out notice basics.